Information you should know

Cleaning: When the property is turned back over after you vacate, it must be clean. This includes (but is not limited to) the stove, oven, and refrigerator must be cleaned, the carpets professionally cleaned, bathrooms clean, cabinets cleaned inside and out, woodwork cleaned and walls spot-cleaned if necessary, and the windows to be washed inside. All trash is to be removed and may not be left outside for later pick-up by garbage collectors. A checkout guide will be sent to you when we receive your 30-day notice. Any residue or smell from pets, cooking, smoking, etc. must be eliminated or will considered as damage.

Leases: Leases are for a minimum of one year, unless otherwise stated. All leases require a 30-day written notice to vacate even if the move is in conjunction with lease expiration. We do not break leases for a voluntary move.

Maintenance: Routine maintenance such as replacing faucet washers, cleaning gutters, replacing furnace filters and lawn and shrub care and pest control is the responsibility of the resident. All repair requests must be in writing and must go through the office. A repair deemed to have been made necessary by the resident (i.e. a kitchen drain stopped up by grease) will be billed to the resident. No changes may be made to the premises without PRIOR approval of the property manager – including contact paper in cabinets, wallpaper, painting, taking out or adding plants, etc. If it is an emergency, please contact our office by phone and talk with your property manager unless its after hours then leave a detailed message, and the property manager will get back with you as soon as they can.

Fees: We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.

Moving In: We have made every effort to have you home in good condition for your arrival. At the time you signed your rental agreement, you were provided with a Move-In Property Condition form. You should complete this document and return it to our office within five days following the signing of your rental agreement. The Move-In Property Condition form is for your protection. You should list any pre-existing damage or deficiency in the property. We will utilize this form when we conduct the move-out survey when you vacate the property. It is therefore in your best interest to carefully complete the form. Should you believe it necessary, you are welcome to provide photos or other documentation.